UNFAIR & UNPROFESSIONAL TREATMENT

Phoned mweb beginning June to do CANCELLATION for end of June. Apparently i had to get a CANCELLATION email,which the person who helped me, sent to the wrong email adress. Bank acc also debited for July......? Explanation was something about a calender month.........something nobody explained to me when i phoned beginning June. NOW i cant cancell my TELKOM line either because Mweb refuses to give me a reference number for my cancelled service with them......... SOOO DISAPPOINTED AND FRUSTRATED!!! Was with MWeb for many years.......this is such unfair treatment!!!!!