MM
MOLEBOGENG M
1 reviews | Active since Mar 2026
12 Jun 2026, 09:29
Unfair treatment .poor service
I am soo feed up with mweb .every night Thier WiFi it's not working but they bill me.whrn you call them no answer or via chart
Helpful (0)
Replies (6)0
Replies (6)
Mweb's replyOfficial
12 Jun 2026, 10:06Hi Molebogeng,
Ongoing WiFi interruptions every night, combined with difficulty reaching support when you need help, is understandably frustrating, especially when billing continues as normal while the service is not performing as expected.
We can also see that you’ve already been in contact with our technical team via live chat.
At this stage, could you please confirm if you still require further assistance from us? If the issue is still ongoing, we’re ready to continue supporting you and ensure this is properly investigated so we can get to the root cause and work towards a stable connection.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply12 Jun 2026, 10:06
Official
Hi Molebogeng,
Ongoing WiFi interruptions every night, combined with difficulty reaching support when you need help, is understandably frustrating, especially when billing continues as normal while the service is not performing as expected.
We can also see that you’ve already been in contact with our technical team via live chat.
At this stage, could you please confirm if you still require further assistance from us? If the issue is still ongoing, we’re ready to continue supporting you and ensure this is properly investigated so we can get to the root cause and work towards a stable connection.
Kind regards,
The Mweb Team
The Mweb Team
MM
MOLEBOGENG M's updateReviewer Update
12 Jun 2026, 10:13It's still ongoing .my network is very low the speed .
I asked if I can get an agent who can help so they check if the mtn SIM will be better than Telkom .
I would appreciate it
I asked if I can get an agent who can help so they check if the mtn SIM will be better than Telkom .
I would appreciate it
MM
MOLEBOGENG M's update12 Jun 2026, 10:13
Reviewer Update
It's still ongoing .my network is very low the speed .
I asked if I can get an agent who can help so they check if the mtn SIM will be better than Telkom .
I would appreciate it
I asked if I can get an agent who can help so they check if the mtn SIM will be better than Telkom .
I would appreciate it
Mweb's replyOfficial
12 Jun 2026, 11:24Hi Molebogeng,
Thank you for the update. We understand how frustrating it is to continue experiencing slow network speeds, especially when you're looking for a solution that will provide a more reliable connection.
We'd recommend reaching out to our live chat technical team again, as they are best placed to assess your current service, perform the necessary checks, and advise whether an MTN SIM would be a suitable alternative based on your coverage and connectivity requirements.
As they already have visibility of your existing troubleshooting history, they'll be able to continue assisting you and provide the most accurate guidance on the available options.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply12 Jun 2026, 11:24
Official
Hi Molebogeng,
Thank you for the update. We understand how frustrating it is to continue experiencing slow network speeds, especially when you're looking for a solution that will provide a more reliable connection.
We'd recommend reaching out to our live chat technical team again, as they are best placed to assess your current service, perform the necessary checks, and advise whether an MTN SIM would be a suitable alternative based on your coverage and connectivity requirements.
As they already have visibility of your existing troubleshooting history, they'll be able to continue assisting you and provide the most accurate guidance on the available options.
Kind regards,
The Mweb Team
The Mweb Team
MM
MOLEBOGENG M's updateReviewer Update
12 Jun 2026, 14:53You guys always say you will investigate but nothing good comes out now they said I will pay R420 for 3 months then R520 after.so now I see my next billing it's R520 .is that not misleading a client?..
And I am paying for WiFi that I hardly use I can't even be back paid?
Now I know that if the network is like this the whole wknd I won't watch TV or connect .
You will hear from ombudsman complaints
And I am paying for WiFi that I hardly use I can't even be back paid?
Now I know that if the network is like this the whole wknd I won't watch TV or connect .
You will hear from ombudsman complaints
MM
MOLEBOGENG M's update12 Jun 2026, 14:53
Reviewer Update
You guys always say you will investigate but nothing good comes out now they said I will pay R420 for 3 months then R520 after.so now I see my next billing it's R520 .is that not misleading a client?..
And I am paying for WiFi that I hardly use I can't even be back paid?
Now I know that if the network is like this the whole wknd I won't watch TV or connect .
You will hear from ombudsman complaints
And I am paying for WiFi that I hardly use I can't even be back paid?
Now I know that if the network is like this the whole wknd I won't watch TV or connect .
You will hear from ombudsman complaints
Mweb's replyOfficial
12 Jun 2026, 15:27Hi Molebogeng,
We are truly sorry for any frustration and assure you we're here to help.
We are truly sorry for any frustration and assure you we're here to help.
We have arranged for our tech support team to review the account and call you to further troubleshoot the LTE service and assist with the next steps directly. Call back ref#MWB***3
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply12 Jun 2026, 15:27
Official
Hi Molebogeng,
We are truly sorry for any frustration and assure you we're here to help.
We are truly sorry for any frustration and assure you we're here to help.
We have arranged for our tech support team to review the account and call you to further troubleshoot the LTE service and assist with the next steps directly. Call back ref#MWB***3
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
MM
MOLEBOGENG M's updateReviewer Update
12 Jun 2026, 15:49I would appreciate.before you guys knock off
MM
MOLEBOGENG M's update12 Jun 2026, 15:49
Reviewer Update
I would appreciate.before you guys knock off