Unfair Practice

Do your research properly before you take up any Fibre services with Mweb. I app**** for fibre from Mweb, They got Metro Fibre to install the line. After that Mweb advised that my fibre services are active. I logged a query with them advising that my services are not active. They took long to respond, and no response instead I got a billing for internet usage. This irritated me and I decide to cancel. Now They are holding me hostage and are refusing to release the line so that I don,t go to another service provider, and in all this they are still charging me for usage on fibre thats not active. this is unfair practice from a reputable company like Mweb.