UNFAIR LOCKING OF SERVICE

This is the second time MWEB has soft locked my LTE service for apparently moving my router to a different location I literally move it from the lounge to my office for when I work at home. I spoke to an agent this morning who advised he will be requesting that my 'locked' service will be unlocked and my wifi connection will be restored within a hour. I work from home and losing a whole days work because of this. I am not stupid I know that my service is locked to my address so does this now mean I can't even move my router around the house? I want someone to sort this out it's been more than 3 hours with still no connection I want this fixed asap