AB
Anischa B

1 reviews | Active since Oct 2020

28 Apr 2021, 08:30

Unfair consumer practice

I rightfully cancelled my Mweb cantract with one months notice in November 2020.

Now they want to hold me accountable for 3 months premiums, and threaten to hand me over for this how can I possibly owe them any outstanding amount when I canceld my contract with notice. (Out of contract period) plus being an internet service provider they can see ZERO data used for that period!! We moved house and I informed them of this. Now they claim that the email was never received after I forward ed the proof!!!

This is unfair consumer practice which I am going to take up with the consumer protection act.

Id like to upload a screenshot of my comunication to them.

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Replies (1)
AB
Anischa B's update19 May 2021, 09:36
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