UNFAIR CANCELLATION CHARGES

I thought I would stick with MWEB but no I will never! There was a problem with the TELKOM LTE services in our area for over a month - beside the pushing back they do to us as clients to troubleshoot if there is no issue with the sim card or router - nobody wanted to take my complaint seriously - Instead I get these responses to my tickets in a standardized format almost as it it was automated. I was told there is still usage on the account for data I paid for! - now I am told that there must be a 30 day notice period and pay over R 1 800.00 for a router that is valued at around R 1 500.00 - THIS WAS A TELKOM FAULT AND NOT MINE! I PAID A WHOLE R769.00 last month and I did not even touch that date. I have had endless problems with TELKOM LTE via MWEB! So now I have the risk of being debited YET ANOTHER R769.00! I want to buy the router but its really unfair to pay almost R400.00 more and TELKOM/MWEB score 2 months of my instalment yet I have had no network connectivity!