Unfair cancellation

<p>I have been experiencing an issue with my line ,since the 9 December 2016 it has been down with no activity whatsoever.<br />I tried rebooting, leaving it off for a while and still nothing. I then caked mweb who sent it telkom technicians who could not pin point the issue. I was then told by an mweb consultant to wait a week as there were upgrades to be done and my line might connect then. I then dropped the package I was on as it was becoming an expense due to me still buying data apart from my subscription.<br />The line did not connect and once again same process. Telkom technicians again who could not pin point the issue. I then complained AGAIN this time the technicians asked me why do I keep logging a call as I am going to get charged. I did not keep logging a call. The same matter was not resolved for 3 months. I then waited to make my last payment in February 2017 And then requested as immediate cancellation.<br />This however was followed up with an email stating I have to give a months notice and so a payment will go off in March again and will run till April.<br />I find it highly unfair that I have to keep making an advanced payment for a service which is not working for 3 months and I should now pay for the another month whilst it is still not working. Not taking into consideration that I have paid payment and still have to buy data on a weekly basis.</p> <p>Is this how mweb treats its clients. <br />No one seems to be in a position to assist me. Besides quotes from their terms and conditions. I would fully agree to a one months notice if I could actually use the service but taking into consideration that it's been 3 months and going this is can't seem right.</p> <p><br />Very frustrated customer</p>