Unexpectedly *** service

Logged an enquiry a few days ago after logging a ticket 1 week ago with Octotel. Very frustrating the wall box they installed needs to be moved as i had a new gate installed and so now cant pull my car in or out. Obviously this is super urgent however been more than 48 hours after speaking to an agent and still no call & no email received. I honestly don't know how to get big corporates to act an uphold client service. I happily pay my account on time every month, thus would expect some sort of acknowledgment to loyalty via service.