********* making of profits and pathetic service.

Mweb's customer services is pathetic. In 2018 November to 2019 March, I had a problem using my data of which I was paying monthly, upon calling them, I was transferred to their technical department which failed to resolve the problem. I went for almost 6 months paying without having data. On the 6 month I decided to stop paying in pyrsuit of resolving the issue which never resolved as they told me it's been a technical glitch and once it take long to resolve it become difficult to resolve.

Instead of resolving the issue, I was served with an invoice of R1600+, I paid the invoice in October 2019 after I had spoken to them on the 25th of the same month to cancel my services abd I wa told a notice of a month was set and it will eventually cancel end of October 2019 as it was the last day of my contract.

In March 2020, I received a call from ITC demanding R60 which they said it being collected on their behalf I.e.Mweb, I told them I canceled the contract long back. Today 23 May 2021, I called Mweb to get Fibre via them, only to told that I'm a bad debt with R260 written off. I told them the story, but yhry insist I should pay that amount, this after I paid over R1900 for the service I never receive due to their inability or rather incompetence to resolve technical issues, this meant that Mweb is making ********* profits by billing for sales not realised. It's day light *******!!! Earn honest profits and provide good service not only wgen you are about to convert sales, but even when the client continues partnership with you. I was a loyal client for over 7 years uninterrupted receiving a pathetic service with a hope that you'd improve.