Underhand tactics

These people just increased my subscription without notification and when you speak to the consultants they don't have answers this is now the 2nd time this has happened and Mweb has lost all credibility with me.Talk about the long waiting time to get hold of these people they just are ****mers and giving bull**** reasons why they do increases.How can a customer waiste their airtime to get helped I had to wait 14 minutes or more ill never recommend them