Undelivered service.

I had the worst experience with MWEB I signed a contract with them mid February the home wife was delivered and was working well up until month end February due to the dishonored debit order because the was a misunderstanding with regards to the day of the debit order, fastforward I made a deposit on the 29th of March then there was a debit order again on the 31st of March 2021 basically there were 2 payments made for the month of April but even to date no service has been provided to me, I enquired on the 6th of April 2021 the guy said reactivate takes 72 hours which is 3 working days then waited till Friday the 9th of April 2021 then I called same Friday they then Said re activation takes 3-5 working days today is the fifth day I had been calling since 11 am this morning, one consultant said shel get back to me she never did I had to call 6 more times while other consultant hanged the phone on me others would just put on hold for the longests time, I had used airtime worth of R300. 00 trying to get my account to be re activated and also the purpose of the contract was to attend online classes every Monday to Thursday but due to the failure of Mweb to deliver its service to me for April I had to buy 29 rand airtime everyday to attend classes since the beginning of this month, even today I need to attend class now at 5 pm I had to buy again. No one is willing to help me the only thing they do is to tranfere me from one department to another without any assistance, even went to tell one consultant that I want to cancell the contract because she responded by saying that I will have to pay R2000 penalty fee, then I asked her if I pay the penalty what about the 14 days of April of undelivered service that I paid for. MWEB CUSTOMER SERVICE IS VERY VERY POOR.