EL
Enoch L
1 reviews | Active since Nov 2021
02 Mar 2026, 13:36
Unconnected - Internet and Service provision
I have wasted more than a day trying to get through to MWeb to assit me with reconnecting at my new address. I have spent more than a R100 on airtime just sitting in a queue. I have completed their online address change request weeks ago, and they never reached out to me. It has only ever been one sided - client to service provider, never service provider to client. MWeb has no regard for other's time. All they need to do is send out a technician. Not even theirs. Openserve's. Openserve has been so much more helpful, but their hands are tied until MWeb gives them the order.
During one of my calls I have informed MWeb that I only have one day off to get connected. They gave me confirmation that they will have me connected on that day. I am really deeply dissapointed
Helpful (0)
Replies (13)0
Replies (13)
Mweb's replyOfficial
02 Mar 2026, 13:49Hi Enoch, We completely understand how frustrating this experience has been, especially after taking the time to update your address and trying to get through to support. We appreciate the effort you’ve taken to share these details. Please be assured that your order has been placed, and a confirmation will be sent to you with an update regarding the connection. We are actively coordinating with the relevant teams to ensure your service is restored as efficiently as possible. We truly appreciate your patience and understanding while this process is completed, and we are committed to making your reconnection as smooth as possible.
Mweb's reply02 Mar 2026, 13:49
Official
Hi Enoch, We completely understand how frustrating this experience has been, especially after taking the time to update your address and trying to get through to support. We appreciate the effort you’ve taken to share these details. Please be assured that your order has been placed, and a confirmation will be sent to you with an update regarding the connection. We are actively coordinating with the relevant teams to ensure your service is restored as efficiently as possible. We truly appreciate your patience and understanding while this process is completed, and we are committed to making your reconnection as smooth as possible.
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Enoch L's updateReviewer Update
02 Mar 2026, 14:04When can I expect connection? Because neither my wife not I am allowed to work from home.
And, surely my bill will then be prorated for the time you are taking on you side. I refuse to pay for whatever duration it takes you to reconnect me.
And, surely my bill will then be prorated for the time you are taking on you side. I refuse to pay for whatever duration it takes you to reconnect me.
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Enoch L's update02 Mar 2026, 14:04
Reviewer Update
When can I expect connection? Because neither my wife not I am allowed to work from home.
And, surely my bill will then be prorated for the time you are taking on you side. I refuse to pay for whatever duration it takes you to reconnect me.
And, surely my bill will then be prorated for the time you are taking on you side. I refuse to pay for whatever duration it takes you to reconnect me.
Mweb's replyOfficial
02 Mar 2026, 14:40Hi Enoch, we understand how important it is for you to have your connection restored, especially with work-from-home commitments. Your order is being prioritised, and an SMS confirmation will be sent as soon as your connection is active.While your service is offline, no billing is being app****, so you will not be charged for this period. We appreciate your patience while we work to get your connection up and running.
Mweb's reply02 Mar 2026, 14:40
Official
Hi Enoch, we understand how important it is for you to have your connection restored, especially with work-from-home commitments. Your order is being prioritised, and an SMS confirmation will be sent as soon as your connection is active.While your service is offline, no billing is being app****, so you will not be charged for this period. We appreciate your patience while we work to get your connection up and running.
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Enoch L's updateReviewer Update
08 Mar 2026, 12:11Openserve came out to connect the line. The router is fine now, but I still cannot get through to MWeb to do their part
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Enoch L's update08 Mar 2026, 12:11
Reviewer Update
Openserve came out to connect the line. The router is fine now, but I still cannot get through to MWeb to do their part
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Enoch L's updateReviewer Update
08 Mar 2026, 12:23"Activation team is not available over the weekend"... the ineptitude in service delivery.
The intenet light is flickering on my router. It is there. But MWeb cannot push a button to activate access for me.
This is the equivalent of me dying in the desert from thirst. I can see the glass of water, but I am being allowed to drink it.
The intenet light is flickering on my router. It is there. But MWeb cannot push a button to activate access for me.
This is the equivalent of me dying in the desert from thirst. I can see the glass of water, but I am being allowed to drink it.
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Enoch L's update08 Mar 2026, 12:23
Reviewer Update
"Activation team is not available over the weekend"... the ineptitude in service delivery.
The intenet light is flickering on my router. It is there. But MWeb cannot push a button to activate access for me.
This is the equivalent of me dying in the desert from thirst. I can see the glass of water, but I am being allowed to drink it.
The intenet light is flickering on my router. It is there. But MWeb cannot push a button to activate access for me.
This is the equivalent of me dying in the desert from thirst. I can see the glass of water, but I am being allowed to drink it.
Mweb's replyOfficial
09 Mar 2026, 10:06Hi Enoch, thank you for sharing your feedback. We understand how frustrating it must be to see your service available but not fully activated, especially when you need it urgently. Please be assured that we have submitted a follow-up to the relevant team to review your account and assist with activating your service as soon as possible. The team will follow up once the matter has been addressed. We appreciate your patience while this is being resolved. U^
Mweb's reply09 Mar 2026, 10:06
Official
Hi Enoch, thank you for sharing your feedback. We understand how frustrating it must be to see your service available but not fully activated, especially when you need it urgently. Please be assured that we have submitted a follow-up to the relevant team to review your account and assist with activating your service as soon as possible. The team will follow up once the matter has been addressed. We appreciate your patience while this is being resolved. U^
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Enoch L's updateReviewer Update
09 Mar 2026, 14:05I
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Enoch L's update09 Mar 2026, 14:05
Reviewer Update
I
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Enoch L's updateReviewer Update
09 Mar 2026, 14:06I have had enough. I am reaching out to Afrihost. Cheers
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Enoch L's update09 Mar 2026, 14:06
Reviewer Update
I have had enough. I am reaching out to Afrihost. Cheers
Mweb's replyOfficial
09 Mar 2026, 14:08Hi Enoch, thank you for your message. It’s clear that the experience you’ve had has been extremely frustrating, especially after the time and effort spent trying to resolve the issue. Your feedback is important and has been noted. Should you be open to it, our team can still review your case and assist further in working toward a resolution. Please feel free to reach out if you would like us to investigate the matter again, support remains available should you need it. U^
Mweb's reply09 Mar 2026, 14:08
Official
Hi Enoch, thank you for your message. It’s clear that the experience you’ve had has been extremely frustrating, especially after the time and effort spent trying to resolve the issue. Your feedback is important and has been noted. Should you be open to it, our team can still review your case and assist further in working toward a resolution. Please feel free to reach out if you would like us to investigate the matter again, support remains available should you need it. U^
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Enoch L's updateReviewer Update
09 Mar 2026, 14:13Goodbye
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Enoch L's update09 Mar 2026, 14:13
Reviewer Update
Goodbye
Mweb's replyOfficial
09 Mar 2026, 14:23Hi Enoch, thank you for letting us know. If you require any assistance in the future, we’re here to help. U^ .
Mweb's reply09 Mar 2026, 14:23
Official
Hi Enoch, thank you for letting us know. If you require any assistance in the future, we’re here to help. U^ .
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Enoch L's updateReviewer Update
09 Mar 2026, 15:00You can assist me with closing my account
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Enoch L's update09 Mar 2026, 15:00
Reviewer Update
You can assist me with closing my account
Mweb's replyOfficial
09 Mar 2026, 15:07Hi Enoch, thank you for reaching out. We have forwarded your request to the relevant team, who will assist you with closing your account.
Mweb's reply09 Mar 2026, 15:07
Official
Hi Enoch, thank you for reaching out. We have forwarded your request to the relevant team, who will assist you with closing your account.