1 reviews | Active since Sept 2012

17 Apr 2016, 18:51

Uncappedpremium so slow , it like the post office

Before I start I wish to say that the staff at Mweb are great and the bulk of them try to deliver an outstanding professional service, they are however selling a really ****py product . Please read this before you sign up for any of the premium uncapped accounts, otherwise you will end up doing what I did, analysing every little thing on my home pcs, spending hours trying to find the problem. only to find that it due to shapping. Not throttling, shaping starts from word go. Your torrent speed will not exceed 25KBPs on a 10 Meg line, and I do mean never. Your normal downloads might hit 50kps , however, if you try to do any of the above , your browser will crash. Do not go near You Tube, unless you feel like testing you patience.If you don't mind paying 1400 rand to surf a few pages a day then the premium accounts are for you . By the way forget the fair usage policy, after 14 days on a 10 meg uncapped line, I have done 96 gigs and I am still puzzled how that happened as I have only manged to download 6 actual gigs of files.O h yeah and don't let them talk you into the small business package either, that's worse, so much worse.This was a public announcement .

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Replies (3)
Mweb
Mweb's reply18 Apr 2016, 11:08
Official
Hello DDC100,

Thank you for taking the time to raise your concerns.

Our Technical Team has been in contact with you, regarding your query.

They have explained that Torrents and direct downloads are shaped and explained how they are prioritised.

The small business uncapped Lite package prioritises Business traffic and is also not geared to improving Torrent speeds.

We do offer an unshaped package, which would be better suited to your needs.

Please let us know should you require any further feedback or assistance.

Kind regards
MWEB Client Services
's update01 May 2016, 08:52
Reviewer Update
Hi. You technical staff first advised me for two weeks that it was a telkom fault . After I was no longer able to just cancel , one of them came clean. I have them emails for your support staff to prove this. I would love for you to do further research and actually discus this with me, but I doubt that you will. I have all the emails and calls with your staff to back me up . Give me a call
's update01 May 2016, 08:55
Reviewer Update
Oh as a sider notice I requested my contract to be downgraded two weeks ago and was advised by mweb that it would be done today , gues what , still not done and no doubt the cusotner will pay for this oversight or lest see what other clever excuse you will come up with.