JR
Johan R
1 reviews | Active since Mar 2015
07 Mar 2015, 10:56
Uncapped not Uncapped
App**** for uncapped 2m/s advertised on Mweb Website. After commencing usage user speed slowed to average .3mb/s. Contacted Mweb tech dept. who advised usage throttled under \fair usage"rule. Although Mweb advertises uncapped service there is mention of \""subject to fair usage\"". However"
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Mweb's replyOfficial
09 Mar 2015, 11:00Hello lerouxj537,
Thank you for taking the time to bring this matter to our attention.
We would like to apologise sincerely for your frustration you have experienced.
As per your discussion with our Customer service consultant this matter has now been addressed.
Your feedback will certainly be passed along to the relevant management team to review.
Please do not hesitate to contact us should you have any further queries.
Kind regards
MWEB Client Services
Thank you for taking the time to bring this matter to our attention.
We would like to apologise sincerely for your frustration you have experienced.
As per your discussion with our Customer service consultant this matter has now been addressed.
Your feedback will certainly be passed along to the relevant management team to review.
Please do not hesitate to contact us should you have any further queries.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply09 Mar 2015, 11:00
Official
Hello lerouxj537,
Thank you for taking the time to bring this matter to our attention.
We would like to apologise sincerely for your frustration you have experienced.
As per your discussion with our Customer service consultant this matter has now been addressed.
Your feedback will certainly be passed along to the relevant management team to review.
Please do not hesitate to contact us should you have any further queries.
Kind regards
MWEB Client Services
Thank you for taking the time to bring this matter to our attention.
We would like to apologise sincerely for your frustration you have experienced.
As per your discussion with our Customer service consultant this matter has now been addressed.
Your feedback will certainly be passed along to the relevant management team to review.
Please do not hesitate to contact us should you have any further queries.
Kind regards
MWEB Client Services
Best regards,