JA
Joanne A
1 reviews | Active since Mar 2015
09 Mar 2015, 15:30
UNCAPPED, IS CAPPED(THROTTLED)
Why sell a product which says'UNCAPPED' and then put a 'CAP' on it. Sell it for what it is. Don't fool people into believing they have an uncapped product and then use semantics to warrant your 'CAPPING'...like 'THROTTLED' and then argue that it is not the same. Check the definitions of both words....it means the same!<br> What annoys me the most is that you think your clients are stupid......not cool MWEB!<br> <br> Disappointed!
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Mweb's replyOfficial
10 Mar 2015, 11:01Hello JoanneAnthony,
Thank you for taking the time to raise your concerns.
Our customer care representative has been in contact with you.
A capped package does not allow you to access the internet, after you have reached your cap.
An uncapped package allows you to continue to access the internet after a threshold is reached. This will however occur at a lower speed.
Unlimited packages refers to packages with no limitations imposed on them.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
Our customer care representative has been in contact with you.
A capped package does not allow you to access the internet, after you have reached your cap.
An uncapped package allows you to continue to access the internet after a threshold is reached. This will however occur at a lower speed.
Unlimited packages refers to packages with no limitations imposed on them.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply10 Mar 2015, 11:01
Official
Hello JoanneAnthony,
Thank you for taking the time to raise your concerns.
Our customer care representative has been in contact with you.
A capped package does not allow you to access the internet, after you have reached your cap.
An uncapped package allows you to continue to access the internet after a threshold is reached. This will however occur at a lower speed.
Unlimited packages refers to packages with no limitations imposed on them.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
Our customer care representative has been in contact with you.
A capped package does not allow you to access the internet, after you have reached your cap.
An uncapped package allows you to continue to access the internet after a threshold is reached. This will however occur at a lower speed.
Unlimited packages refers to packages with no limitations imposed on them.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Best regards,