1 reviews | Active since Oct 2015
Uncapped ADSL is not uncapped
<br> I contacted MWeb connectionst this morning to complain about slow connections.<br> I was advised that my uncapped 4mb ADSL connection has been throttled and unless I upgraded to premium, I would remain throttled for as long as I have an account with them as my limit, which must have been somewhere in the fine print carefully hidden, is 110Gb per month.<br> <br> I was told that I have used 145 Gb in the past 30 days.<br> <br> What I find incomprehensible is uncapped is uncapped. If something has happened which causes us to exceed your hidden limit, then I would expect that within a period, the throttle would be removed once we have taken steps to rectify the problem, be it virus, uncontrolled download, uncontrolled updates or any other issue of which there are a plethora of possibilities.<br> If I have used 35Gb so far this month, your limit would indicate I have in the region of 75Gb remaining before this happens again, therefore you are cheating me.<br> <br> I expect my 4mb service to be restored forthwith.<br> <br>
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant; he has explained the product in detail on how the speed limiting works; we now see this matter as addressed.
Any further investigations will be done internally regarding the previous consultant.
Kind regards
MWEB Client Services
Best regards,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant; he has explained the product in detail on how the speed limiting works; we now see this matter as addressed.
Any further investigations will be done internally regarding the previous consultant.
Kind regards
MWEB Client Services
Best regards,
