Uncapped ADSL ???
I want to ask MWEB to clear the issue regarding \UNCAPPED ADSL"<br> uncapped adsl means nothing to Mweb. To Mweb there is a new word called \"" unlimited ADSL\"" they wont tel you this because they know that you the public thinks uncapped adsl is unlimited. Now if you have \""uncapped adsl\"" at Mweb there is a limit on what you can download. Once you reach that limit Mweb will reduce you linespeed dramatically so you can barely open your mail.<br> <br> Now MWEB respond here to let the public know what your uncapped adsl means.<br> If you do not respond here remove UNCAPPED from your advertising."""
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Mweb's replyOfficial
14 Dec 2015, 15:02Hello Redrum338,
We have tried unsuccessfully to contact you since this complaint was posted.
Our calls remain unanswered, please call us and provide an alternate contact number in order for us to assist you or a convenient time for us to contact you.
With regards to your previous complaint logged with regards to this, a consultant contacted you to explain how our FUP works.
Previous discretionary methods such as sending warnings to abusive customers have not proved to be effective in managing this behaviour and enforcing our AUP will automate this.
MWEB aims to ensure that all customers receive a fair and favourable experience on our network.
Kind regards
MWEB Client Services
We have tried unsuccessfully to contact you since this complaint was posted.
Our calls remain unanswered, please call us and provide an alternate contact number in order for us to assist you or a convenient time for us to contact you.
With regards to your previous complaint logged with regards to this, a consultant contacted you to explain how our FUP works.
Previous discretionary methods such as sending warnings to abusive customers have not proved to be effective in managing this behaviour and enforcing our AUP will automate this.
MWEB aims to ensure that all customers receive a fair and favourable experience on our network.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply14 Dec 2015, 15:02
Official
Hello Redrum338,
We have tried unsuccessfully to contact you since this complaint was posted.
Our calls remain unanswered, please call us and provide an alternate contact number in order for us to assist you or a convenient time for us to contact you.
With regards to your previous complaint logged with regards to this, a consultant contacted you to explain how our FUP works.
Previous discretionary methods such as sending warnings to abusive customers have not proved to be effective in managing this behaviour and enforcing our AUP will automate this.
MWEB aims to ensure that all customers receive a fair and favourable experience on our network.
Kind regards
MWEB Client Services
We have tried unsuccessfully to contact you since this complaint was posted.
Our calls remain unanswered, please call us and provide an alternate contact number in order for us to assist you or a convenient time for us to contact you.
With regards to your previous complaint logged with regards to this, a consultant contacted you to explain how our FUP works.
Previous discretionary methods such as sending warnings to abusive customers have not proved to be effective in managing this behaviour and enforcing our AUP will automate this.
MWEB aims to ensure that all customers receive a fair and favourable experience on our network.
Kind regards
MWEB Client Services
Best regards,