Unbelieveably confused and bad service

I signed on for a fibre connection with Mweb because they were my ISP for my ADSL line but have regretted this decision every moment since. After a long wait they appointed Vumatel to install the line and Vumatel did an excellent job. Since then it was up to Mweb to activate the service, this should have happened three weeks ago. They finally decided to do something last week and of course made a mess of it by first cancelling my ADSL service, so I ended up with no internet connection at all. They then reactivated my ADSL service with a temporary account and told me that they had dispatched the necessary Fibre router an that it should work as soon as I got it. Today, still no router. I asked Mweb for a tracking number, I ended up with two numbers, neither of which worked. I then contacted Fedex who do their deliveries and Fedex tel me that they have no record of the supposed delivery. I have a string of text messages from Mweb congratulating me on my supposed fibre connection. On one day last week I spoke to them thirteen times and was given a different excuse every time. Only one of their staff, Chris, tried for me but even he could not cope with the cloud of confusion that obviously permeates their offices. What a sorry lot.