LH
Louis H
1 reviews | Active since Apr 2012
07 May 2026, 11:04
Unbelievably Bad Service for 2026
Multiple emails with no feedback. Unbelievably dated processes that rely on forms to be filled out instead of allowing the client to manage his/her account online like all other modern service providers. A WhatsApp channel that isn't working. Online chat support that takes longer than an hour to respond. And caller queues of over an hour and once connected with an agent, the calls drop and you don't get called back. Mweb, maybe it's time to reconsider the industry you are serving.
Helpful (0)
Replies (6)0
Replies (6)
Mweb's replyOfficial
07 May 2026, 11:16Hi Louis,
We understand how frustrating it is to experience repeated delays, limited feedback, and outdated processes when you’re simply trying to get assistance, especially when multiple support channels are not responding as expected. This is not the experience we want for our customers, and we recognise the impact this has had on your confidence in our service.
We would like to assist further and look into this properly. Please send us a direct message on Hello Peter with the email address and cellphone number linked to your Mweb account, along with a brief description of the issue you’re currently facing, so it can be reviewed and directed to the appropriate team.
Kind regards,
Mweb Team
We understand how frustrating it is to experience repeated delays, limited feedback, and outdated processes when you’re simply trying to get assistance, especially when multiple support channels are not responding as expected. This is not the experience we want for our customers, and we recognise the impact this has had on your confidence in our service.
We would like to assist further and look into this properly. Please send us a direct message on Hello Peter with the email address and cellphone number linked to your Mweb account, along with a brief description of the issue you’re currently facing, so it can be reviewed and directed to the appropriate team.
Kind regards,
Mweb Team
Mweb's reply07 May 2026, 11:16
Official
Hi Louis,
We understand how frustrating it is to experience repeated delays, limited feedback, and outdated processes when you’re simply trying to get assistance, especially when multiple support channels are not responding as expected. This is not the experience we want for our customers, and we recognise the impact this has had on your confidence in our service.
We would like to assist further and look into this properly. Please send us a direct message on Hello Peter with the email address and cellphone number linked to your Mweb account, along with a brief description of the issue you’re currently facing, so it can be reviewed and directed to the appropriate team.
Kind regards,
Mweb Team
We understand how frustrating it is to experience repeated delays, limited feedback, and outdated processes when you’re simply trying to get assistance, especially when multiple support channels are not responding as expected. This is not the experience we want for our customers, and we recognise the impact this has had on your confidence in our service.
We would like to assist further and look into this properly. Please send us a direct message on Hello Peter with the email address and cellphone number linked to your Mweb account, along with a brief description of the issue you’re currently facing, so it can be reviewed and directed to the appropriate team.
Kind regards,
Mweb Team
LH
Louis H's updateReviewer Update
07 May 2026, 11:58Where do I send a direct message? I only have the option to review.
LH
Louis H's update07 May 2026, 11:58
Reviewer Update
Where do I send a direct message? I only have the option to review.
LH
Louis H's updateReviewer Update
07 May 2026, 12:02Just to add salt to the injury - I was waiting on a call for 1 hour and 45 minutes then got disconnected. I tried to phone again and now calls are just failing outright. I took screenshots that I'll gladly share with you. You have so many support channels - none of them working. WhatsApp asks for OTP. I provide the OTP then nothing happens. Online chat takes insane amounts of time to respond. Calls drop. What else can I do? Should I drive to your offices and speak to someone there?
LH
Louis H's update07 May 2026, 12:02
Reviewer Update
Just to add salt to the injury - I was waiting on a call for 1 hour and 45 minutes then got disconnected. I tried to phone again and now calls are just failing outright. I took screenshots that I'll gladly share with you. You have so many support channels - none of them working. WhatsApp asks for OTP. I provide the OTP then nothing happens. Online chat takes insane amounts of time to respond. Calls drop. What else can I do? Should I drive to your offices and speak to someone there?
Mweb's replyOfficial
07 May 2026, 12:27Hi Louis,
Thank you for coming back to us and for explaining what you’ve been experiencing. We understand how frustrating it is to have multiple support channels fail at the same time, especially after long waits, dropped calls, and verification issues.
We’d like to assist further from our side. Please send us a brief description of the issue, along with the email address and cellphone number linked to your Mweb account, via Hello Peter, so we can ensure it’s reviewed and directed to the appropriate team without you needing to repeat the process again.
Kind regards,
Mweb Team
Thank you for coming back to us and for explaining what you’ve been experiencing. We understand how frustrating it is to have multiple support channels fail at the same time, especially after long waits, dropped calls, and verification issues.
We’d like to assist further from our side. Please send us a brief description of the issue, along with the email address and cellphone number linked to your Mweb account, via Hello Peter, so we can ensure it’s reviewed and directed to the appropriate team without you needing to repeat the process again.
Kind regards,
Mweb Team
Mweb's reply07 May 2026, 12:27
Official
Hi Louis,
Thank you for coming back to us and for explaining what you’ve been experiencing. We understand how frustrating it is to have multiple support channels fail at the same time, especially after long waits, dropped calls, and verification issues.
We’d like to assist further from our side. Please send us a brief description of the issue, along with the email address and cellphone number linked to your Mweb account, via Hello Peter, so we can ensure it’s reviewed and directed to the appropriate team without you needing to repeat the process again.
Kind regards,
Mweb Team
Thank you for coming back to us and for explaining what you’ve been experiencing. We understand how frustrating it is to have multiple support channels fail at the same time, especially after long waits, dropped calls, and verification issues.
We’d like to assist further from our side. Please send us a brief description of the issue, along with the email address and cellphone number linked to your Mweb account, via Hello Peter, so we can ensure it’s reviewed and directed to the appropriate team without you needing to repeat the process again.
Kind regards,
Mweb Team
LH
Louis H's updateReviewer Update
07 May 2026, 13:05According to my current call - I've been 1st in line for over an hour. How little support staff do you have or is my call stuck somewhere in your IVR? I've burned through more than R400 airtime just trying to get to your support.
LH
Louis H's update07 May 2026, 13:05
Reviewer Update
According to my current call - I've been 1st in line for over an hour. How little support staff do you have or is my call stuck somewhere in your IVR? I've burned through more than R400 airtime just trying to get to your support.
Mweb's replyOfficial
07 May 2026, 13:39Hi Louis,
We understand how frustrating it has been to spend so much time trying to get assistance, especially after repeated long waits on calls and the additional costs you’ve incurred just to reach support.
We’ve located the account and can confirm that the email and documentation sent to *** have been successfully received. We’ve now requested the team that handles Change of Ownership requests to urgently review the submission and assist, and they have been asked to respond as soon as possible to move this forward.
Kind regards,
Mweb Team
We understand how frustrating it has been to spend so much time trying to get assistance, especially after repeated long waits on calls and the additional costs you’ve incurred just to reach support.
We’ve located the account and can confirm that the email and documentation sent to *** have been successfully received. We’ve now requested the team that handles Change of Ownership requests to urgently review the submission and assist, and they have been asked to respond as soon as possible to move this forward.
Kind regards,
Mweb Team
Mweb's reply07 May 2026, 13:39
Official
Hi Louis,
We understand how frustrating it has been to spend so much time trying to get assistance, especially after repeated long waits on calls and the additional costs you’ve incurred just to reach support.
We’ve located the account and can confirm that the email and documentation sent to *** have been successfully received. We’ve now requested the team that handles Change of Ownership requests to urgently review the submission and assist, and they have been asked to respond as soon as possible to move this forward.
Kind regards,
Mweb Team
We understand how frustrating it has been to spend so much time trying to get assistance, especially after repeated long waits on calls and the additional costs you’ve incurred just to reach support.
We’ve located the account and can confirm that the email and documentation sent to *** have been successfully received. We’ve now requested the team that handles Change of Ownership requests to urgently review the submission and assist, and they have been asked to respond as soon as possible to move this forward.
Kind regards,
Mweb Team