Unbelievably Bad!

<p>So this is a timeline of what happened.</p> <p>Spoke to Mweb call centre about possibly changing over from our current ISP to Mweb. Was told that for the same capped package that Mweb speeds would be quicker than WebAfrica as there was a certain degree of shaping on WebAfrica capped packages and there was absolutely no shaping at all on Mweb capped packages.<br />26th of May 2016 Account created and starting using Mweb, immediately and continuously it was apparent that Mweb speeds were ****. When we tried to stream it constantly buffered and when it was not buffering the picture quality was not good.<br />Contacted Mweb numerous time about this and were told to get hold of Telkom as there might be an issue with our line.<br />We rep**** that we still had our current WebAfrica account active and there was a big difference in streaming quality between the two ISP's. Also Telkom had recently checked the line/exchange and everything was fine.<br />On the 2nd of June – 7 days later we emailed to cancel Mweb as our ISP with immediate effect.<br />Received an email from Mweb saying someone would call us the next day (03.06.2016) at 18:30<br />I immediately called Mweb to cancel the account was told that they could not do it as the Technician that would be contacting me would have to cancel the account.<br />06.06.2016 Got a call from Mweb Technician at 18:30 (3 days after they said they would call). I advised the technician that I was not interested in keeping the contact and that I wanted to cancel it. He said he could not cancel it and that I would have to contact Mweb's Accounts Dept.<br />Contacted Mweb Accounts Dept again! Was told I could not cancel immediately and that a full calendar month's notice needed to be given.<br />Now have received invoices for the end of May, June and July!!!</p> <p>So in summary from day one I have have been unhappy with a product and want no more of it and now have been charged 2 and bit months for it! If Mweb thinks they are getting one cent from me they are kidding themselves!!!</p>