unbelievable

My daughter contacted mweb wanting to subscribe for wi fi. We tried to get help with the connection but failed. They only got back to me after I had cancelled the deal. By then the first debit had been effected already. I was told that I had to give a months notice. How can I give notice for the the router which had not been in use. Only then was I told that I needed a Telkom fixed line. In January they also deducted from me. Now the router has not been collected from me. They have not collected the router up to now. Please help me out.