TM
Thokozile M
1 reviews | Active since Dec 2012
03 Jun 2026, 11:10
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On the 28th of May, I wrote on HelloPeter how MWEB continues to deduct the premium from my account, after I terminated my contract in March 2026. They contacted me on the 2nd of June 2026. I was unable to take a call but later returned their call. I was on call the call, being directed by the call operator until the call was discontinued. As previously indicated, it is very difficult to get hold of MWEB. All that i am asking for today, is the following: 1. Stop deduction money from my account. 2. Make arrangements to come and collect your router 3. Refund me the R999 that you deducted from my account.
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Mweb's replyOfficial
03 Jun 2026, 11:29Hi Thokozile,
We understand how frustrating and exhausting it must be to still be dealing with this after cancelling your service, especially when deductions are continuing and the refund is still outstanding. Having to chase resolution over something that should have been finalised already can be very stressful.
A request has been submitted for the Cancellations Team to attempt to reach out to you again as a priority. They will review your case, address the ongoing deductions, confirm the cancellation status, and assist with arranging the router collection and refund concerns. The focus is on ensuring everything is properly aligned and resolved without further delays.
If you need any further assistance, you’re welcome to send us a direct message on Hello Peter, and we`ll be happy to help.
Kind regards,
Mweb Team
We understand how frustrating and exhausting it must be to still be dealing with this after cancelling your service, especially when deductions are continuing and the refund is still outstanding. Having to chase resolution over something that should have been finalised already can be very stressful.
A request has been submitted for the Cancellations Team to attempt to reach out to you again as a priority. They will review your case, address the ongoing deductions, confirm the cancellation status, and assist with arranging the router collection and refund concerns. The focus is on ensuring everything is properly aligned and resolved without further delays.
If you need any further assistance, you’re welcome to send us a direct message on Hello Peter, and we`ll be happy to help.
Kind regards,
Mweb Team
Mweb's reply03 Jun 2026, 11:29
Official
Hi Thokozile,
We understand how frustrating and exhausting it must be to still be dealing with this after cancelling your service, especially when deductions are continuing and the refund is still outstanding. Having to chase resolution over something that should have been finalised already can be very stressful.
A request has been submitted for the Cancellations Team to attempt to reach out to you again as a priority. They will review your case, address the ongoing deductions, confirm the cancellation status, and assist with arranging the router collection and refund concerns. The focus is on ensuring everything is properly aligned and resolved without further delays.
If you need any further assistance, you’re welcome to send us a direct message on Hello Peter, and we`ll be happy to help.
Kind regards,
Mweb Team
We understand how frustrating and exhausting it must be to still be dealing with this after cancelling your service, especially when deductions are continuing and the refund is still outstanding. Having to chase resolution over something that should have been finalised already can be very stressful.
A request has been submitted for the Cancellations Team to attempt to reach out to you again as a priority. They will review your case, address the ongoing deductions, confirm the cancellation status, and assist with arranging the router collection and refund concerns. The focus is on ensuring everything is properly aligned and resolved without further delays.
If you need any further assistance, you’re welcome to send us a direct message on Hello Peter, and we`ll be happy to help.
Kind regards,
Mweb Team