NF
Ndivhuwo F
1 reviews | Active since Dec 2019
11 Apr 2026, 09:01
Unauthorized debit
Mweb has Debited R844. 00 from my account without my permission. I don't have an account with Mweb however they managed to access my personal information and my banking information. Please return the money you have debited and remove me from your data base. This is a serious violation of personal and financial information.
Helpful (0)
Replies (4)0
Replies (4)
Mweb's replyOfficial
13 Apr 2026, 11:57Good morning, Ndivhuwo
We understand how concerning this must be, especially with an unexpected debit from your account and uncer*****y around how your details were used. It’s completely understandable to feel frustrated and unsettled when a payment has gone off without expectation and you are looking for clarity and resolution.
Upon reviewing the account, we can see that an order was placed online. We have requested the team that handles orders to log a cancellation and process a refund for you. Once this has been completed, confirmation will be sent to you via email.
If you need any further assistance, please send a direct message on Hello Peter with your details, and the team will be happy to help.
Kind regards,
The Mweb Team
We understand how concerning this must be, especially with an unexpected debit from your account and uncer*****y around how your details were used. It’s completely understandable to feel frustrated and unsettled when a payment has gone off without expectation and you are looking for clarity and resolution.
Upon reviewing the account, we can see that an order was placed online. We have requested the team that handles orders to log a cancellation and process a refund for you. Once this has been completed, confirmation will be sent to you via email.
If you need any further assistance, please send a direct message on Hello Peter with your details, and the team will be happy to help.
Kind regards,
The Mweb Team
Mweb's reply13 Apr 2026, 11:57
Official
Good morning, Ndivhuwo
We understand how concerning this must be, especially with an unexpected debit from your account and uncer*****y around how your details were used. It’s completely understandable to feel frustrated and unsettled when a payment has gone off without expectation and you are looking for clarity and resolution.
Upon reviewing the account, we can see that an order was placed online. We have requested the team that handles orders to log a cancellation and process a refund for you. Once this has been completed, confirmation will be sent to you via email.
If you need any further assistance, please send a direct message on Hello Peter with your details, and the team will be happy to help.
Kind regards,
The Mweb Team
We understand how concerning this must be, especially with an unexpected debit from your account and uncer*****y around how your details were used. It’s completely understandable to feel frustrated and unsettled when a payment has gone off without expectation and you are looking for clarity and resolution.
Upon reviewing the account, we can see that an order was placed online. We have requested the team that handles orders to log a cancellation and process a refund for you. Once this has been completed, confirmation will be sent to you via email.
If you need any further assistance, please send a direct message on Hello Peter with your details, and the team will be happy to help.
Kind regards,
The Mweb Team
NF
Ndivhuwo F's updateReviewer Update
21 Apr 2026, 10:15Good day
I'm very disappointed that I have just received another message from Mweb that I have placed an order. Please you need to investigate the agent who keeps on opening contracts on my behalf. This is frustrating. Please remove my details from your database and stop sending me messages about orders that I did not make.
Please get your house in order. You guys are busy opening contact on my behalf without my permission. You need to investigate the person responsible with your organization. You are pushing me to go the legal route.
I'm very disappointed that I have just received another message from Mweb that I have placed an order. Please you need to investigate the agent who keeps on opening contracts on my behalf. This is frustrating. Please remove my details from your database and stop sending me messages about orders that I did not make.
Please get your house in order. You guys are busy opening contact on my behalf without my permission. You need to investigate the person responsible with your organization. You are pushing me to go the legal route.
NF
Ndivhuwo F's update21 Apr 2026, 10:15
Reviewer Update
Good day
I'm very disappointed that I have just received another message from Mweb that I have placed an order. Please you need to investigate the agent who keeps on opening contracts on my behalf. This is frustrating. Please remove my details from your database and stop sending me messages about orders that I did not make.
Please get your house in order. You guys are busy opening contact on my behalf without my permission. You need to investigate the person responsible with your organization. You are pushing me to go the legal route.
I'm very disappointed that I have just received another message from Mweb that I have placed an order. Please you need to investigate the agent who keeps on opening contracts on my behalf. This is frustrating. Please remove my details from your database and stop sending me messages about orders that I did not make.
Please get your house in order. You guys are busy opening contact on my behalf without my permission. You need to investigate the person responsible with your organization. You are pushing me to go the legal route.
Mweb's replyOfficial
21 Apr 2026, 10:32Hello Ndivhuwo,
We understand your frustration and concern regarding the recent communication, especially given your request for clarity and the seriousness of unintended order activity. This is understandably unsettling when you are expecting cer*****y and control over your account.
The message you received is related to the same online order previously referenced. There are no additional new orders linked to your profile.
We have sent an urgent follow-up request to the team that handles orders to review and action the cancellation and refund process as a priority. Once there is progress or confirmation, you will be updated accordingly.
Kind regards,
The Mweb Team
We understand your frustration and concern regarding the recent communication, especially given your request for clarity and the seriousness of unintended order activity. This is understandably unsettling when you are expecting cer*****y and control over your account.
The message you received is related to the same online order previously referenced. There are no additional new orders linked to your profile.
We have sent an urgent follow-up request to the team that handles orders to review and action the cancellation and refund process as a priority. Once there is progress or confirmation, you will be updated accordingly.
Kind regards,
The Mweb Team
Mweb's reply21 Apr 2026, 10:32
Official
Hello Ndivhuwo,
We understand your frustration and concern regarding the recent communication, especially given your request for clarity and the seriousness of unintended order activity. This is understandably unsettling when you are expecting cer*****y and control over your account.
The message you received is related to the same online order previously referenced. There are no additional new orders linked to your profile.
We have sent an urgent follow-up request to the team that handles orders to review and action the cancellation and refund process as a priority. Once there is progress or confirmation, you will be updated accordingly.
Kind regards,
The Mweb Team
We understand your frustration and concern regarding the recent communication, especially given your request for clarity and the seriousness of unintended order activity. This is understandably unsettling when you are expecting cer*****y and control over your account.
The message you received is related to the same online order previously referenced. There are no additional new orders linked to your profile.
We have sent an urgent follow-up request to the team that handles orders to review and action the cancellation and refund process as a priority. Once there is progress or confirmation, you will be updated accordingly.
Kind regards,
The Mweb Team
Mweb's replyOfficial
21 Apr 2026, 10:36Hello Ndivhuwo,
We understand your frustration and concern regarding the recent communication, especially given your request for clarity and the seriousness of unintended order activity. This is understandably unsettling when you are expecting cer*****y and control over your account.
The message you received is related to the same online order previously referenced. There are no additional new orders linked to your profile.
We have sent an urgent follow-up request to the team that handles orders to review and action the cancellation and refund process as a priority. Once there is progress or confirmation, you will be updated accordingly.
Kind regards,
The Mweb Team
We understand your frustration and concern regarding the recent communication, especially given your request for clarity and the seriousness of unintended order activity. This is understandably unsettling when you are expecting cer*****y and control over your account.
The message you received is related to the same online order previously referenced. There are no additional new orders linked to your profile.
We have sent an urgent follow-up request to the team that handles orders to review and action the cancellation and refund process as a priority. Once there is progress or confirmation, you will be updated accordingly.
Kind regards,
The Mweb Team
Mweb's reply21 Apr 2026, 10:36
Official
Hello Ndivhuwo,
We understand your frustration and concern regarding the recent communication, especially given your request for clarity and the seriousness of unintended order activity. This is understandably unsettling when you are expecting cer*****y and control over your account.
The message you received is related to the same online order previously referenced. There are no additional new orders linked to your profile.
We have sent an urgent follow-up request to the team that handles orders to review and action the cancellation and refund process as a priority. Once there is progress or confirmation, you will be updated accordingly.
Kind regards,
The Mweb Team
We understand your frustration and concern regarding the recent communication, especially given your request for clarity and the seriousness of unintended order activity. This is understandably unsettling when you are expecting cer*****y and control over your account.
The message you received is related to the same online order previously referenced. There are no additional new orders linked to your profile.
We have sent an urgent follow-up request to the team that handles orders to review and action the cancellation and refund process as a priority. Once there is progress or confirmation, you will be updated accordingly.
Kind regards,
The Mweb Team