Unauthorized charges, over billing, poor service from sales and billing. False/misleading advertising for new products

Technical Dept 5* - Great - They always able to help when needed Sales -10* - Only want a sale at all costs (To you the customer they will bill anything) Billing -5* Have no idea how or even want to help - Refer you to Sales or Tech but cant help you with anything

Overbilled for a 1st time new Fibre installation - Website misleading to existing clients. I only have a basic mailbox account with them R99pm... Moved to a place that can get fibre, so my first time having fibre internet ever... Went on website and app**** for the product based on what the Layer2 (physical fibre provider) can do as per my address - All approved and accepted - Not only was I billed for installation/callout where the previous tenant had existing fibre (was never informed from Mweb of this install cost or that the provider would even have to come to site) - but as per their website they offer a 2 month promotion price Plus free router, setup etc - This is not mentioned anywhere on their entire website, or by mentioned the sales agent (who just wants a quick sale to their name) that this would not apply to an existing client - but was applying for a brand new (new used before) service... In fact if Mweb bring up the call recording of the final sales process - I can imagine they would hear me being able to qualify for the promotion price etc... Mweb get your **** together... I have spoken to all 3 departments today and the only one that agree with my but cant help is the Tech department.. The other 2 are hopeless and now after being a long time client - I no longer want to be one... There are many other ISP's out there. MWEB - you have let me down a lot...