WK
Wilhelm K
1 reviews | Active since Sept 2026
09 Sept 2026, 17:08
Unauthorised line activation and refusal to process cancellation - ***
I submitted a formal cancellation request for my fibre service (***) due to poor service. Despite this cancellation, Mweb proceeded to reactivate/hold my line on the Openserve network without my consent. When attempting to call support to resolve this and have the port released for my migration to Afrihost, my calls are ignored. I require Mweb to immediately cancel all active orders on my Openserve B-number (BH***), release the port, and confirm in writing that no further billing will occur.
Helpful (0)
Replies (9)0
Replies (9)
Mweb's replyOfficial
10 Sept 2026, 08:16Hi Whihelm,
We understand how frustrating it is to have requested a cancellation and still experience issues with your line release. We’ve logged this with our Cancellations Team to investigate the active orders, assist with the port release, and provide you with an update on the cancellation and billing.Kind regards,
The Mweb Team.
We understand how frustrating it is to have requested a cancellation and still experience issues with your line release. We’ve logged this with our Cancellations Team to investigate the active orders, assist with the port release, and provide you with an update on the cancellation and billing.Kind regards,
The Mweb Team.
Mweb's reply10 Sept 2026, 08:16
Official
Hi Whihelm,
We understand how frustrating it is to have requested a cancellation and still experience issues with your line release. We’ve logged this with our Cancellations Team to investigate the active orders, assist with the port release, and provide you with an update on the cancellation and billing.Kind regards,
The Mweb Team.
We understand how frustrating it is to have requested a cancellation and still experience issues with your line release. We’ve logged this with our Cancellations Team to investigate the active orders, assist with the port release, and provide you with an update on the cancellation and billing.Kind regards,
The Mweb Team.
WK
Wilhelm K's updateReviewer Update
10 Sept 2026, 08:20Thank you for the response.
Please note that an investigation should not delay this simple administrative task. I require immediate execution of the following two actions today:
Immediate Port/Line Release: Instruct your Cancellations Team to immediately clear/cancel the unauthorized active order on Openserve's portal for service number B*** so my migration to Afrihost can finalize without further delay.
Full Refund: Process an immediate full refund of my upfront payment charged for a service I formally cancelled under reference MWB***4.
Please provide written confirmation once the port release has been submitted on the Openserve portal, along with proof of my refund processing.
Please note that an investigation should not delay this simple administrative task. I require immediate execution of the following two actions today:
Immediate Port/Line Release: Instruct your Cancellations Team to immediately clear/cancel the unauthorized active order on Openserve's portal for service number B*** so my migration to Afrihost can finalize without further delay.
Full Refund: Process an immediate full refund of my upfront payment charged for a service I formally cancelled under reference MWB***4.
Please provide written confirmation once the port release has been submitted on the Openserve portal, along with proof of my refund processing.
WK
Wilhelm K's update10 Sept 2026, 08:20
Reviewer Update
Thank you for the response.
Please note that an investigation should not delay this simple administrative task. I require immediate execution of the following two actions today:
Immediate Port/Line Release: Instruct your Cancellations Team to immediately clear/cancel the unauthorized active order on Openserve's portal for service number B*** so my migration to Afrihost can finalize without further delay.
Full Refund: Process an immediate full refund of my upfront payment charged for a service I formally cancelled under reference MWB***4.
Please provide written confirmation once the port release has been submitted on the Openserve portal, along with proof of my refund processing.
Please note that an investigation should not delay this simple administrative task. I require immediate execution of the following two actions today:
Immediate Port/Line Release: Instruct your Cancellations Team to immediately clear/cancel the unauthorized active order on Openserve's portal for service number B*** so my migration to Afrihost can finalize without further delay.
Full Refund: Process an immediate full refund of my upfront payment charged for a service I formally cancelled under reference MWB***4.
Please provide written confirmation once the port release has been submitted on the Openserve portal, along with proof of my refund processing.
Mweb's replyOfficial
10 Sept 2026, 10:47Hi Wilhelm,We understand your frustration, particularly as you need the line release completed so that your migration can proceed without further delay.We’ve submitted a follow-up to our Cancellations Team regarding the port release and cancellation matter. The team will review the active order and billing status and assist further with the matter.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply10 Sept 2026, 10:47
Official
Hi Wilhelm,We understand your frustration, particularly as you need the line release completed so that your migration can proceed without further delay.We’ve submitted a follow-up to our Cancellations Team regarding the port release and cancellation matter. The team will review the active order and billing status and assist further with the matter.Kind regards,
The Mweb Team
The Mweb Team
WK
Wilhelm K's updateReviewer Update
10 Sept 2026, 10:51Thank you for the update. Please ensure this is finalized today before the close of business, as the delay is unnecessarily holding up my active migration to Afrihost. I await confirmation of the port release on B*** and my full refund.
WK
Wilhelm K's update10 Sept 2026, 10:51
Reviewer Update
Thank you for the update. Please ensure this is finalized today before the close of business, as the delay is unnecessarily holding up my active migration to Afrihost. I await confirmation of the port release on B*** and my full refund.
Mweb's replyOfficial
10 Sept 2026, 11:25Hi Wilhelm,We understand the urgency, particularly as the outstanding port release is preventing your migration from proceeding. We’ve noted your request for confirmation of the port release and refund, and the matter remains under review by the relevant team.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply10 Sept 2026, 11:25
Official
Hi Wilhelm,We understand the urgency, particularly as the outstanding port release is preventing your migration from proceeding. We’ve noted your request for confirmation of the port release and refund, and the matter remains under review by the relevant team.Kind regards,
The Mweb Team
The Mweb Team
WK
Wilhelm K's updateReviewer Update
10 Sept 2026, 15:32THIS IS UNACCEPTABLE.
The business day is almost over and Mweb is still stalling on a simple administrative task. Your failure to clear this unauthorized order on Openserve's portal is actively holding my internet service hostage and blocking my migration to Afrihost.
I demand that your Cancellations Team execute the port release on service number B*** IMMEDIATELY before the close of business today.
Stop sending generic "under review" stalling templates. Provide written confirmation of the line release on Openserve and proof of my full refund processing TODAY. If this is not resolved by 17:00, I will escalate this matter directly to ICASA and the Consumer Goods and Services Ombudsman.
The business day is almost over and Mweb is still stalling on a simple administrative task. Your failure to clear this unauthorized order on Openserve's portal is actively holding my internet service hostage and blocking my migration to Afrihost.
I demand that your Cancellations Team execute the port release on service number B*** IMMEDIATELY before the close of business today.
Stop sending generic "under review" stalling templates. Provide written confirmation of the line release on Openserve and proof of my full refund processing TODAY. If this is not resolved by 17:00, I will escalate this matter directly to ICASA and the Consumer Goods and Services Ombudsman.
WK
Wilhelm K's update10 Sept 2026, 15:32
Reviewer Update
THIS IS UNACCEPTABLE.
The business day is almost over and Mweb is still stalling on a simple administrative task. Your failure to clear this unauthorized order on Openserve's portal is actively holding my internet service hostage and blocking my migration to Afrihost.
I demand that your Cancellations Team execute the port release on service number B*** IMMEDIATELY before the close of business today.
Stop sending generic "under review" stalling templates. Provide written confirmation of the line release on Openserve and proof of my full refund processing TODAY. If this is not resolved by 17:00, I will escalate this matter directly to ICASA and the Consumer Goods and Services Ombudsman.
The business day is almost over and Mweb is still stalling on a simple administrative task. Your failure to clear this unauthorized order on Openserve's portal is actively holding my internet service hostage and blocking my migration to Afrihost.
I demand that your Cancellations Team execute the port release on service number B*** IMMEDIATELY before the close of business today.
Stop sending generic "under review" stalling templates. Provide written confirmation of the line release on Openserve and proof of my full refund processing TODAY. If this is not resolved by 17:00, I will escalate this matter directly to ICASA and the Consumer Goods and Services Ombudsman.
Mweb's replyOfficial
10 Sept 2026, 16:20Hi Wilhelm,We hear you, and we understand why you’re demanding a clear outcome when B*** is preventing Afrihost from taking over your service.Your request for the Openserve port release and confirmation of the refund has been escalated to our Cancellations Team for urgent attention. We’ve specifically highlighted that the active order is blocking your migration and that you require confirmation once the release and refund have been processed.We acknowledge that another generic update is not what you’re looking for, and we’ll assist further once the team has actioned the matter.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply10 Sept 2026, 16:20
Official
Hi Wilhelm,We hear you, and we understand why you’re demanding a clear outcome when B*** is preventing Afrihost from taking over your service.Your request for the Openserve port release and confirmation of the refund has been escalated to our Cancellations Team for urgent attention. We’ve specifically highlighted that the active order is blocking your migration and that you require confirmation once the release and refund have been processed.We acknowledge that another generic update is not what you’re looking for, and we’ll assist further once the team has actioned the matter.Kind regards,
The Mweb Team
The Mweb Team
WK
Wilhelm K's updateReviewer Update
11 Sept 2026, 13:21A new business day has started and Mweb has still failed to execute the port release for service B*** on Openserve's portal. Because this migration block and unauthorized billing remained unresolved (***), formal regulatory complaints have now been officially lodged with both ICASA and the Consumer Goods and Services Ombudsman (CGSO).
Formal escalation notices have also been dispatched directly to Mweb Escalations. I will update the regulatory authorities once the line is released and my refund is processed.
Formal escalation notices have also been dispatched directly to Mweb Escalations. I will update the regulatory authorities once the line is released and my refund is processed.
WK
Wilhelm K's update11 Sept 2026, 13:21
Reviewer Update
A new business day has started and Mweb has still failed to execute the port release for service B*** on Openserve's portal. Because this migration block and unauthorized billing remained unresolved (***), formal regulatory complaints have now been officially lodged with both ICASA and the Consumer Goods and Services Ombudsman (CGSO).
Formal escalation notices have also been dispatched directly to Mweb Escalations. I will update the regulatory authorities once the line is released and my refund is processed.
Formal escalation notices have also been dispatched directly to Mweb Escalations. I will update the regulatory authorities once the line is released and my refund is processed.
Mweb's replyOfficial
11 Sept 2026, 13:30Hi Wilhelm,
We have logged an urgent follow-up with the relevant teams who manage all WebConnect Openserve cancellations and line release requests. They are actively reviewing the profile and will advise on the next steps ASAP.
Kind regards,
The Mweb Team
We have logged an urgent follow-up with the relevant teams who manage all WebConnect Openserve cancellations and line release requests. They are actively reviewing the profile and will advise on the next steps ASAP.
Kind regards,
The Mweb Team
Mweb's reply11 Sept 2026, 13:30
Official
Hi Wilhelm,
We have logged an urgent follow-up with the relevant teams who manage all WebConnect Openserve cancellations and line release requests. They are actively reviewing the profile and will advise on the next steps ASAP.
Kind regards,
The Mweb Team
We have logged an urgent follow-up with the relevant teams who manage all WebConnect Openserve cancellations and line release requests. They are actively reviewing the profile and will advise on the next steps ASAP.
Kind regards,
The Mweb Team