Unauthorised Deductions and Service Disconnection

I am extremely frustrated with the ongoing issues on my account. You continue deducting R210 additional amounts without authorization. Despite calling multiple times, the problem has not been resolved.

Today, I waited for over two hours on the phone—when I joined the queue I was number 3, which makes no sense. On top of the unexplained deductions, my fibre has now been disconnected.

This is unacceptable and feels like dishonest business behaviour. I deeply regret signing a fibre contract with your MWEB/VUMATEL. Please resolve this matter urgently and provide clarity on these unauthorized charges.