TM
Thokozile M
1 reviews | Active since Dec 2012
28 May 2026, 21:09
Unauthorised Deductions
I ended my membership with MWEB on the 31st of March 2026, I duly communicated this with MWEB. I went into their website a couple of times and asked them to collect the router, however, MWEB never made any effort to collect the router. Now they have charged me R999. It is very difficult to communicate with MWEB unless I contact HelloPeter, this is how i manager to cancel the contract with them, through HelloPeter. Kindly assist in making sure that they come and collect their router and they stop their deductions.
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Mweb's replyOfficial
29 May 2026, 09:31Hi Thokozile, We understand your frustration regarding the router collection and the continued charges after your cancellation on 31 March 2026. This is not the experience we aim to provide, especially where you have already communicated the termination of your service.We will log this with the relevant team to investigate your cancellation, arrange collection of the router, and review the billing and deductions linked to your account.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply29 May 2026, 09:31
Official
Hi Thokozile, We understand your frustration regarding the router collection and the continued charges after your cancellation on 31 March 2026. This is not the experience we aim to provide, especially where you have already communicated the termination of your service.We will log this with the relevant team to investigate your cancellation, arrange collection of the router, and review the billing and deductions linked to your account.Kind regards,
The Mweb Team
The Mweb Team