Unauthorised Debts AND Failure to take responsibility

Mweb, After 5 months of trying to cancel my accounts (2 x websites) with you, you proceed to debt my account. You claim that you do not have the emails which I have sent, but it is in the emailed communication trails that you have sent me! You fail to accept responsibility to fix this mistake which you have made, which is costing your clients. Your consultants are completely unequipped to handle such situations. I have sent numerous emails pleading for you to fix your mistakes, and still nothing. You have ****** money from me, because you have not acted on the email requests sent to you. You have betrayed my trust and I feel that potential clients should be made aware of the way in which you treat your clients. I am not only going to post this complaint on Hello Peter, but I am going to go viral to create an awareness. Potential victims need to be aware that you are clearly not as competent as you make yourself out to be. It is actually quite amazing - the reason I am cancelling my accounts is because your services are not up to scratch compared to your competitors and now your billing and customer services skills are also lacking.