Unauthorised Debit Order and Request for Refund

I am requesting an urgent refund of R249 that was deducted from my FNB bank account without my authorisation. I am not using your services and do not have your router. No service has been provided to me, yet a debit order was processed on my account. I did not sign or approve the debit order mandate that was sent to me. I formally cancelled this mandate, as it was never authorised in the first place. I am concerned as to how funds could be deducted without my consent and without any service being rendered. I am requesting:

An immediate refund of R249 Written confirmation that the debit order has been cancelled An explanation for the unauthorised deduction

If this matter is not resolved promptly, I will escalate it to the Consumer Protection authorities. I look forward to your urgent response.