UNACCEPTABLE TREATMENT AND CUSTOMER SERVICE BY MWEB

UNACCEPTABLE TREATMENT AND CUSTOMER SERVICE BY MWEB I was trying to cancel my MWEB month to month contract and could not get hold of anybody since Friday, 30 July 2021, Monday tried everything, sending off emails, telephone calls and website queries. You are only allowed 2 open queries and until those queries are resolved, no further queries can be posted. None of these open queries were ever rep**** to. All my phone calls ended without getting answered, and came up with call ended. I finally managed to resolve all my issues via the SALES department who at least answered the call and put me through to Cancellations. NOW they told me they will only accept my cancellation for the 1st of September to 30th September and I will have to pay my 2 LTE packages until then.. I highly objected to that, as it was not a fault or delays on MY side, but absolutely unacceptable client services. Their reply is simply that, had I wanted the service to be cancelled at the end of August I should have cancelled on 1 August. HOW was I ABLE to do this if you cannot cancel on the website, your emails AND open queries are not rep**** to nor my "Ended Calls" when I could absolutely not been able to make contact with ANYONE at MWEB. I am now being PENALISED for MWEB's lack of Customer Service. Being a Pensioner and now having to reduce my budget substantially therefor my reason to cancel, now leave me in a destitute position of having to carry an unnecessary subscription for another month. M SALVATORE : MWEB ACCOUNT NUMBER ***3