Unacceptable servive

<p>I recently called the Mweb sales department in order to upgrade my line speed from a 2Mbps to a 4Mbps line, however I was told that I would be unable to upgrade the line as the account is in my father’s name and not mine. I was understanding and left it at that, but then a couple hours down the line I logged onto the Mweb account and noticed that the line had in fact been upgraded to a 4Mbps line even though I was told that my father would have to phone in and do the upgrade, but since the line was upgraded we have been receiving speeds less than a quarter of what they should be. I have run multiple speed tests including those given on the Mweb website and all have told me that we are receiving speeds of about 387 Kbps which is less than a quarter of what we should be and honestly completely unacceptable in my opinion.</p> <p> </p> <p>Regards Ashley Lavis.</p>