1 reviews | Active since Apr 2018
Unacceptable service with RAM Couriers
Unacceptable service with RAM Couriers They were given a wrong cell number by MWEB and kept ''trying to deliver" without notifying MWEB that they were failing to reach me. Finally reached RAM yesterday. Jonathan has no customer service s****s and put me on hold for prolonged periods of time. Sandile tried to assist but to no avail. Emma connected me to driver who was supposed to arrive within ''25 minutes.'' He arrived at the DC (supposedly) but did not call me and left a message of non delivery on the system. Why would a driver not call to announce his arrival to deliver a parcel? I cannot sit by the gate or reception area (which is 10 minutes from my workstation waiting for a driver). I will personally drive to RAM to collect my parcel. Clearly they are not concerned about customers.
Good day
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Good day
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services