MN
Mashudu N
1 reviews | Active since Feb 2013
07 Apr 2026, 09:38
Unacceptable Service After decade+ of Loyalty
Absolutely unacceptable service from Mweb. After being a loyal customer for over a decade, my account has now been locked due to their own internal oversight. They activated a line that is not even in use, and despite me requesting multiple times both telephonically and via email for it to be cancelled, no action was taken.
Instead of correcting their mistake, they’ve now penalised me by restricting my account. This shows a complete lack of accountability and poor customer service. It’s incredibly frustrating to deal with a company that fails to resolve issues they created themselves, yet shifts the consequences onto the customer.
Very disappointing experience, especially for a long-standing client
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Mweb's replyOfficial
07 Apr 2026, 10:33Hello Mashudu,
We completely understand how frustrating and disappointing this experience must be, especially as a loyal customer for over a decade. Being penalised for an internal oversight is not the experience we want for any of our clients, and your concerns about the account restrictions and unaddressed requests are taken very seriously.
We have escalated your case to our Finance Team, who will review your account thoroughly and reach out to you directly to provide a resolution. Your feedback will also be shared with our service quality team to help improve our processes and ensure this does not happen again.
If you need further assistance, please send us a direct message on Hello Peter with your account details and a brief description of your query so we can help you promptly.
Kind regards,
Mweb Team
We completely understand how frustrating and disappointing this experience must be, especially as a loyal customer for over a decade. Being penalised for an internal oversight is not the experience we want for any of our clients, and your concerns about the account restrictions and unaddressed requests are taken very seriously.
We have escalated your case to our Finance Team, who will review your account thoroughly and reach out to you directly to provide a resolution. Your feedback will also be shared with our service quality team to help improve our processes and ensure this does not happen again.
If you need further assistance, please send us a direct message on Hello Peter with your account details and a brief description of your query so we can help you promptly.
Kind regards,
Mweb Team
Mweb's reply07 Apr 2026, 10:33
Official
Hello Mashudu,
We completely understand how frustrating and disappointing this experience must be, especially as a loyal customer for over a decade. Being penalised for an internal oversight is not the experience we want for any of our clients, and your concerns about the account restrictions and unaddressed requests are taken very seriously.
We have escalated your case to our Finance Team, who will review your account thoroughly and reach out to you directly to provide a resolution. Your feedback will also be shared with our service quality team to help improve our processes and ensure this does not happen again.
If you need further assistance, please send us a direct message on Hello Peter with your account details and a brief description of your query so we can help you promptly.
Kind regards,
Mweb Team
We completely understand how frustrating and disappointing this experience must be, especially as a loyal customer for over a decade. Being penalised for an internal oversight is not the experience we want for any of our clients, and your concerns about the account restrictions and unaddressed requests are taken very seriously.
We have escalated your case to our Finance Team, who will review your account thoroughly and reach out to you directly to provide a resolution. Your feedback will also be shared with our service quality team to help improve our processes and ensure this does not happen again.
If you need further assistance, please send us a direct message on Hello Peter with your account details and a brief description of your query so we can help you promptly.
Kind regards,
Mweb Team