Unacceptable service

To say I am frustrated with Mweb would be putting it very lightly! I have reached my limit after countless calls and time on the phone trying to resolve an issue with our Wifi since the 17th January 2024 - to date I am still without Wifi and do not have time to waste sitting on the phone waiting for 30 MINUTES for a call to be answered for someone to help me! I work from home hence the urgency to have my Wifi working. The wifi account is in my late father in laws name which was suspended, I called in to get assistance and was told it is a long process to get the change of ownership done and to have it reinstated and that it would be much easier and faster to close that account, and open a new account in my name, however it has been anything BUT easy and fast!! I have done everything I needed to do, and now to be told my father in laws account is still reflecting as active and that my account cannot be activated whilst the other is not cancelled - I then get transferred to client services, only to wait forever and a day for my call to be answered (whilst I am at work!!) This is so ridiculous and unacceptable! Best to completely cancel MWEB and find a new service provider!