NW
Nevelle W

1 reviews | Active since Nov 2010

26 Sept 2024, 11:42

Unacceptable sales and customer service: Account Activation

Despite calling MWEB to ensure that my account is activated after the 30-day Openserve "free 30 days", MWEB still neglects to call me back after they said they would and after they said that the account has been escalated to their specialist department they still not calling back.

I called on 2nd August, 7th August, 30th August, 2nd September and 16th September and not once did MWEB bother to call me back. The last two calls were to activate my account not even a response on that. As on today, 26 September 2024 my account is still not active.

Like I mentioned so many times, I work from home and active connectivity is essential.

MWEB, when will my account be activated to ensure undesturbed connectivity?

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