Unacceptable Cancellation of All Services After DSTV Streaming Cancellation

I am writing to formally lodge a complaint regarding a very serious and unacceptable issue with Mweb. I cancelled only my DSTV Streaming package through Mweb. Despite this, Mweb incorrectly cancelled all of my services, including:

Fibre internet LTE service Microsoft Outlook / Microsoft 365 licences

This was done without my consent, authorisation, or any confirmation, and has had severe consequences for my business operations. As a direct result, I cannot process or pay staff salaries, which is completely unacceptable and has caused major disruption and reputational risk. I have made multiple attempts to resolve this issue:

Attempted to chat via the online app – no one could assist Tried calling your call centre – unsuccessful and unresolved Logged complaints/queries with no meaningful response

To make matters worse, I have noticed that complaints on Hello Peter appear to go unanswered, which leaves customers feeling ignored and unsupported. This situation reflects a serious failure in service management and customer support. Cancelling critical connectivity and productivity services because of a DSTV Streaming cancellation is reckless and unacceptable. I request the following urgently:

Immediate reinstatement of all wrongly cancelled services A full explanation of how this error occurred Assurance that this will not happen again Appropriate compensation for downtime and business impact

If this matter is not resolved immediately, I will have no choice but to escalate this further. I expect prompt action and a response as a matter of urgency. This level of service is unacceptable