Unacceptable and Rude Conduct by Mweb Sales Agent

I called the Mweb call centre shortly before 18h00 on 18 July 2025 to open an account, and I was appalled by the conduct of the sales representative I spoke to. His tone and manner of engagement were demeaning and unprofessional — completely unacceptable for someone in a customer-facing role, especially when dealing with potential new clients.

During the call, he initially told me he could locate my address, only to contradict himself moments later by saying he couldn’t find it. He then asked me to look for a "B" number, and when I struggled to identify it, he dismissively told me to check my invoice. I found a number starting with a “B” and asked whether that could be what he was referring to, but he responded condescendingly, stating that it was a “B serial number” and that it “obviously” should start with a B — a response that was unhelpful and unnecessarily rude.

He then claimed the address could not be found because “Openserve may not have registered me,” which was vague and confusing. When I asked for further clarification, he abruptly hung up. Immediately after, the call centre lines were closed, leaving me without assistance.

As the calls are recorded, I request that the recording of this call be retrieved and escalated to Mweb’s management team. This individual’s behaviour reflects poorly on your brand and could cost Mweb potential clients. It is deeply concerning that someone with such poor interpersonal skills is placed in a role responsible for securing new business.

I was referred to Mweb based on its reputation for good service, but this experience has made me reconsider. I do not want to move from Openserve, which already has a reputation for poor customer service, to yet another provider with equally problematic service.

Please have someone from Mweb contact me directly to take my details and trace the person who handled my call. If this is the standard of service at Mweb, I would prefer to take my business elsewhere.