Unable to provide a product as advertised.

I have previously had no luck with Vumatel and thought MWEB (the company that I signed up with) would be any better. I've signed up with Mweb/Vumatel whilst they were or are still busy installing it in our area. But I feel the service I have received up until now has caused me more stress than anything. I do not see the point of the thousands of phone calls, only to now be "rejected" I have done my part. The only error I made was putting my number as an alternative instead of the main one. I even asked the rep (Lamees) who signed us up, if I should change it and she said it was okay. CLEARLY, this was not okay. I am always available to be contacted and why if they can't reach me, not call the alternative number? Is that not the purpose of an alternative number??? I got so many phone calls yesterday, I even confirmed with the lady (Jojo) that I am willing to correct my number (currently my husband's number is the contact number because I always dial his number and I made a human error). She said that she will resend the SMS to my husband's number and I must just change the information and then she wanted me to ask him to check if he had the SMS sent in the beginning. I could guarantee her that he did not receive it before because then I would have changed the number. This is common sense seeing that it was an issue from day ONE! She even hesitated in resending the SMS but assured me she would. There has been no SMS received up until now. This is seriously the most frustrating experience thus far. MWEB must have called my husband about 4times yesterday. The one phonecall was eventually to say that they cannot locate us on their GPS with 15 units, yet they can only pick up 10. We live in a complex (unit 15) and Clinton, Lamees' manager (I have neither of their surnames, but I have their contact information and they both work for MWEB) has confirmed that they still need permission to come and speak to the Home Owner's association to get approval to install the fiber into our complex. And I recall that in the beginning, I got another call confirming where we stay because they cant pick it up but "it will be sorted out".

After all this irritating bull, we received an SMS saying that our Fibre application has been rejected. I've been trying to contact the call centre *** (according to the SMS) since yesterday and they said the call centre is closed and then non-stop this morning but still cannot get through. I even pressed every option, it is really not a user-friendly call centre AT ALL!

Please, if this does not get sorted out, I will NEVER do business with MWEB again and I will NEVER recommend MWEB to ANYONE. I would not have liked to cancel, because it is such a good deal BUT this is seriously not worth my time.