Unable to make contact via them methods advised by Mweb

This seems to be the only way I am able to get in contact with you people. The phone lines are permanently unavailable, logging query via the website and app is not functional for whatever reason so how is people supposed to contact you. The least your services can offer is to all customers the option to leave their details and someone with get back to them, I mean this will most likely be ******* as well but at least it's something. Right now, I would like to enquire why it is taking so damn long for my fibre account to be activated? All I required was to have an account cancelled and a new one be opened under my details. I don't care if the issue is Mweb's or Vumatel. Please just sort it out and send me the payment link and connect my fibre.