Unable to make contact

I have recently signed up for an upgrade to Fibre. Firstly Mweb does not offer any follow-up service until the downstream provider has activated the physical line (open serve in this instance). There is supposedly a 45 day Service Level Agreement turn around time, and no follow-up progress report is provided by Mweb until this time has elapsed. I would have expected them to have negotiated better in finding a way to simply keep their clients informed of progress even it will eventually take 45 days and even if they do outsource this to a third party.

The line was activate on Saturday 9 Dec 2017 by Openserve and I phoned MWEB to arrange for delivery of the modem etc. This is where things started going wrong: I was on the phone for 14 minutes, 17 minutes, and 9 minutes respectively with no answer other than the automated messages. On one of these calls I was informed that I was 6th in the queue, a minute or two later I was moved down to 7th and then to 8th...The mind boggles!!

I tried again on Monday morning, Again having to hold on for 9 minutes without a response.

Now trying to log onto my MWEB account, a message appears that says that Fibre is not available in my area, and there is no reference anywhere to my service request for the line. Which is patently wrong!

Never thought I'd say this but Telkom gives better service that this...