BL
Brian L
1 reviews | Active since Nov 2015
04 Mar 2026, 19:22
Unable to get Technical support from MWEB
I have lost access to WiFi and have spent an agonising two days trying to contact MWEB's Technical support. I spent 2 hours 44 mins this morning listening to a voice recording stating that I was no. 33 in their queue only to get down to no. 2 at the end of that time and then I was kept waiting at least 20mins at no. 2 before I had to hang up as I had an outside appointment. I phoned again at 1pm and decided to ask for sales and I was connected almost immediately. I explained my predicament and was put in contact with a Bululani in Technical Support who tried his best to assist me and he took all my details and gave me a reference no. and told me a more experienced technician would contact me. I asked for 4:00pm. At 5:00pm I tried the whole procedure again but this time I received a voice recording that their number was not available and that i should try again later. Do they not offer service up to 20:00?? I am hoping that MWEB will have the decency to contact me and try and resolve my problem. So far their ability to provide a service to the customers is sadly lacking.
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Mweb's replyOfficial
05 Mar 2026, 10:44Good day, Brian,
We completely understand how frustrating it has been to be without WiFi and to spend so much time trying to reach Technical Support. Your experience is important to us, and we want to ensure it’s addressed promptly.
We can see that a callback request has been logged for your case. To prioritise your issue, we’ve escalated it to our Technical Team and requested that they make contact with you. They will be attempting to reach you during the course of today and provide the necessary assistance to restore your connection.
We appreciate your patience and the details you’ve shared, as this helps us ensure the right support is provided quickly. T^
We completely understand how frustrating it has been to be without WiFi and to spend so much time trying to reach Technical Support. Your experience is important to us, and we want to ensure it’s addressed promptly.
We can see that a callback request has been logged for your case. To prioritise your issue, we’ve escalated it to our Technical Team and requested that they make contact with you. They will be attempting to reach you during the course of today and provide the necessary assistance to restore your connection.
We appreciate your patience and the details you’ve shared, as this helps us ensure the right support is provided quickly. T^
Best regards,
Mweb's reply05 Mar 2026, 10:44
Official
Good day, Brian,
We completely understand how frustrating it has been to be without WiFi and to spend so much time trying to reach Technical Support. Your experience is important to us, and we want to ensure it’s addressed promptly.
We can see that a callback request has been logged for your case. To prioritise your issue, we’ve escalated it to our Technical Team and requested that they make contact with you. They will be attempting to reach you during the course of today and provide the necessary assistance to restore your connection.
We appreciate your patience and the details you’ve shared, as this helps us ensure the right support is provided quickly. T^
We completely understand how frustrating it has been to be without WiFi and to spend so much time trying to reach Technical Support. Your experience is important to us, and we want to ensure it’s addressed promptly.
We can see that a callback request has been logged for your case. To prioritise your issue, we’ve escalated it to our Technical Team and requested that they make contact with you. They will be attempting to reach you during the course of today and provide the necessary assistance to restore your connection.
We appreciate your patience and the details you’ve shared, as this helps us ensure the right support is provided quickly. T^
Best regards,