Unable to follow up within turn around time

<p>Between Telkon and Mweb I have received poor service. I have ordered an 8mb adsl line on the 12th of this month which has been active since the 21st of this month. ADSL is up and running, however, MWEB cannot provide my login details before Telkom has sent them a completion form. Now I can understand that there is a 15 day turn around time for the adsl line to be activated. However, my adsl line IS active and MWEB refuse to follow up with Telkom to provide them the completion form. I have been trying to get internet since the middle of February ( Telkom huge delay to install a landline ) and now its the long weekend and again I am going to have to wait until next week before anything will be done. If my adsl was NOT active then sure i will have to wait for Telkom. BUT the fact is, is that it is active and all I need is a username and password. Can someone from MWEB please ask Telkom/Openserve to provide the completion form seeing though the line is on. Please!!!</p>