1 reviews | Active since Nov 2018
Unable to e-mail MWeb
I subscribed to the MWeb VOIP service a few weeks ago and everything is working perfectly. I came to buy additional credits to telephone the United Kingdom, and was then advised that the package to do this was R 99,00. I pointed out to the Consultant that this equates to more than 800 minutes of talk time, and asked if there was not a different value package. I was told no. The Consultant was very helpful but as I explained to him, I have no problem with paying for a service, but I object to being completely **********.
I then tried to e-mail MWeb to record my dissatisfaction as a longstanding customer, however, there is no address published to use. It seems a customer can communicate with the company only via their Call Centre.
It would appear that all the MWeb executives hide behind their Call Centre.
