Unable to connect me with the right department.

After needing to deal with mweb for a higher level technical query I found myself being passed from Silver division, to premier, to Gold level and then back to the mweb connect department only to have the last person tell me that I need to get in Touch with the OFC domains department.<br> <br> This has been done on the day in question with no feedback or response. It is now 4 days later and I am still awaiting feedback on a simple matter that needs sorting out, however no one seems to be able to assist me and it has now become beyond frustrating.