UNABLE TO CANCEL MY SALES ORDER, BOUND TO MWEB FOREVER!!!!!!!

I decided to sign up for Fibre 7 days ago. Biggest mistake ever. I have spent over 100mins trying to speak to somebody to help. As I write this I am holding on for 25mins after being told that my cancellation has not yet been done after I was assured on Thursday with reference number MWB***0, nothing has been done. First i told i need to speak to cancellations, cancellations tells me they cannot assist as the order is still in provisioning, they put me through to sales. Sales also cannot assist, as they can only send a mail to fulfillment. I got another reference number now, MWB***6. It is only Tracy who attempted to assist me. I am now waiting for her manager Stephanie to call me by 09h30 to resolve this matter, I hope I am able to settle this matter today