ultimate poor service. their call centre keeps you on waiting for hours, then re transfer you where you to wait again on the queue

Good day

I am really frustrated as Ive logged am moving house request. I have been sent to pillar to post without assistance. My connection is now left at a previous address which I no longer have access to. I feel that Mweb doesn’t take their paying customers seriously. Am on the verge off cancelling the whole thing. And I will report this to HELLO PETER as well as the Ombudsman as this has not been taken seriously.

This matter needs to be solved asap or cancel the whole thing. This is disappointing. I have been sent to Metrofibre with an order number FTTX709612 AND METRO FIBRE TELL ME I AM NOT THEIR CLIENT AS I AM Mweb client.

I NEED THIS TO BE SOLVE OR ELSE JUST CANCEL THE WHOLE THIS. YOU ARE QUICK IN DEDUDCTING MONEY YET WHEN YOUR PAYING CLIENT REQUIRE SERVICES YOU DO NOT PRIOTIZE THEM.

I NEED PROMPT FEEDBACK AS TO WHEN THIS ISSUE IS GONNA BE SOLVE. I NEED A CALL BACK FROM MWEB AS WHAT CORRECTIVE MEASURE ARE YOU GOING TO DO FOR THIS MATTER TO BE SOLVED.

Regards ( Frustrated, disappointed customer)