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Filona B
1 reviews | Active since Dec 2022
09 Sept 2026, 20:02
*****ulent Mweb
I have mweb from 2025 took out a pocket router contract however first few months was okay thereafter there's no internet daily yet when I called the call centre it's the router which is faulty as per the call centre agent Sambulisiwe so I put the contract SIM card which is Telkom into a cellphone and another router it doesn't pick up network. Mweb is a bunch of *****s. I want a cancellation of the contract without any extra chargers or I'm going to report this matter on every social media platform.
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Mweb's replyOfficial
10 Sept 2026, 09:05Hi Fiona,
We understand your frustration, especially after experiencing ongoing connectivity issues and receiving conflicting information about the cause. We’ve logged this with the relevant team to investigate the matter and assist with your request. We appreciate your patience while this is being looked into.Kind regards,
The Mweb Team.
We understand your frustration, especially after experiencing ongoing connectivity issues and receiving conflicting information about the cause. We’ve logged this with the relevant team to investigate the matter and assist with your request. We appreciate your patience while this is being looked into.Kind regards,
The Mweb Team.
Best regards,
Mweb's reply10 Sept 2026, 09:05
Official
Hi Fiona,
We understand your frustration, especially after experiencing ongoing connectivity issues and receiving conflicting information about the cause. We’ve logged this with the relevant team to investigate the matter and assist with your request. We appreciate your patience while this is being looked into.Kind regards,
The Mweb Team.
We understand your frustration, especially after experiencing ongoing connectivity issues and receiving conflicting information about the cause. We’ve logged this with the relevant team to investigate the matter and assist with your request. We appreciate your patience while this is being looked into.Kind regards,
The Mweb Team.
Best regards,