****ty service, my fibre has been down for 4 days now

my fibre has been down for 4 days and the call center seems to be not helping. at 1st they told me there is an outage but no comms were sent to me about the outage and now no internet service for 4 days but nothing is being done about it. Mweb is a ****ty service i cant wait for my contract to end so that i can go to another ISP becasue this is not working out for me. I work from home and i get a lot of down times where i have to buy data mind you the apps that i use for work consumes a lot of data that is why i opted for fibre. im basing paying all the months for a lot of downtime. people should run away from Mweb as they provide ****ty service