****ty service and incorrect timeliness costing us!!!!!

Order Number: X***

We ordered our internet on the 28 February and as per the order tracker our device was supposed to be delivered on the 9 March and installation 13 March.

I contacted the courier today as per the order tracker and they advised no device has been sent to them by mweb. My partners who's details are on the profile and sat for a VERY LONG TIME on hold with mweb got turned away with no assistance.

We had to get a ****le in the interim whilst waiting for our fibre and this is costing us too. Waiting on your call center lines which is costing us too and to no avail!

We NEED internet installed TODAY as we work from home and this terrible service from MWEB is costing us!!!!!

If it's not installed by today or tomorrow we'll move elsewhere, where we can receive proper service and immediate setup of the internet.