****ty after sales service, generally speaking.

Since I signed up with MWEB for LTE connectivity I have not had many issue with the line and speed.

I do however have a big problem with their after-sale service. You call in and get told you must log a query via their queries page either on the website or app, and you can go days without any communication or response from their teams.

I called the billing department on Tuesday 1/08 morning to request a refund because my account was debited after I had made an EFT payment the week before. Of course, I was told to send an email to log a query as they cannot assist me over the phone. No communication apart from "hello welcome to MWEB" autoresponse, so I followed up via the Queries thing yesterday 2/08, and still no response this morning so I called in again. Was assisted by a lady who went and checked the progress for me and advised that I would at least receive an update by CoB today - STILL NOTHING.

Not sure if it's their call-logging app that just isn't working, or if the employees just don't give a ****.

But if people want good after-sale service, I DO NOT recommend MWEB as an ISP.